Free Pick — Terms & Conditions

1 General Terms & Conditions

These terms and conditions constitute a legal agreement between Free Pick and all its users. They apply from the moment you visit our website freepick.win, create an account, or use any of our services.

Free Pick is an online gaming platform offering slots, fish games, Live Casino, Sports Betting, and much more. Users are required to comply with all applicable local laws when using our services.

• These terms may be updated at any time. Continued use of the platform after changes take effect will be considered acceptance of the revised terms.
• Although these terms are written in Bengali, the English version shall prevail in all legal interpretations.
• Free Pick reserves the right to modify or discontinue any part of its services at any time and for any reason.

2 Account Registration & Eligibility

To register an account on Free Pick, you must meet the eligibility requirements below. Registering with false information is strictly prohibited and may result in permanent account closure.

Age & Identity Verification

• You must be at least 18 years old to register. Government-issued ID may be requested for verification.
• Each individual may hold only one account. If multiple accounts are found under the same person, all associated accounts will be closed.
• The name, date of birth, and contact details provided at registration must be accurate and kept up to date.
• Failure to complete KYC (Know Your Customer) verification may put your withdrawal on hold.

Password & Security

• Use a strong password and never share it with anyone.
• Free Pick will not be held liable for any unauthorised access to an account resulting from the user's own negligence.
• If you notice any suspicious activity, notify our support team immediately.

3 Deposit & Withdrawal Policy

Deposits on Free Pick can be made via Mobile Banking, Nagad, Rocket, and bank transfer. All financial transactions are processed through secure, encrypted channels.

• Minimum deposit amounts and maximum limits will be specified on the promotions page.
• Deposits are usually instant; if there is a delay, please contact support within 24 hours.
• Withdrawal requests are typically processed within 1–3 business days.
• KYC verification must be completed before withdrawals can be processed.
• Suspicious transactions may be temporarily held for investigation as part of our anti-money laundering measures.
• Withdrawals are generally processed through the same method used for the original deposit.

4 Bonus & Promotion Terms

Free Pick regularly offers a variety of bonuses and promotional deals. Each offer carries its own terms and conditions, which should be read carefully before acceptance.

Welcome Bonus

• The welcome bonus is available to new members only and can be claimed once per person.
• The designated wagering requirement must be completed before a bonus can be used.
• Not all games are eligible for bonus play; the list of qualifying games will be stated on the offer page.

General Bonus Policy

• Multiple bonuses may not be used simultaneously unless otherwise specified.
• Any attempt to abuse bonuses, engage in arbitrage betting, or gain unfair advantage will result in bonus cancellation.
• Bonus funds cannot be withdrawn directly; they become withdrawable only after the wagering requirement has been met and winnings are generated.
• Free pick reserves the right to modify or cancel any promotional offer at any time.

5 Gaming Rules

All games on Free Pick are powered by internationally certified RNG (Random Number Generator) technology, ensuring every outcome is completely random and unbiased.

• If a technical issue occurs during gameplay, any incomplete round may be deemed void.
• In the event of any dispute over a game result, our server logs shall serve as the definitive record.
• Free Pick reserves the right to void any winnings that result from a software error or malfunction within a game.
• In Live Casino games, the dealer's decision is final.
• If an event is cancelled in Sports Betting, the stake will be refunded.

6 Prohibited Activities

The following activities are strictly prohibited on the Free Pick platform. Violations may result in account closure and legal action.

• Creating multiple accounts under the same person's name.
• Using the platform for money laundering or any illegal financial transactions.
• Playing games using bots, scripts, or any automated software.
• Exploiting any game vulnerability or bug to gain an unfair advantage.
• Harassing, threatening, or engaging in abusive behaviour toward other members.
• Selling or transferring your account to another person.
• Colluding with other players to gain an unfair advantage.
• Submitting false identity information or fraudulent documents.

7 Responsible Gaming

Free Pick believes gaming should be fun and entertaining. We encourage all our members to play responsibly. Gaming should never be treated as a source of income or a way to pay off debts.

• You can set your own daily, weekly, or monthly deposit limits.
• If needed, you can use the self-exclusion feature to temporarily suspend your account for a set period.
• Opening an account or playing on the platform is strictly prohibited for anyone under 18 years of age.
• If you notice signs of gaming addiction, our support team is ready to help.

To learn more about responsible gaming, visit our Responsible Play Read the page.

8 Account Closure & Suspension

Free Pick reserves the right to suspend or close any account without prior notice in the following circumstances.

• If the terms and conditions are violated.
• If evidence of fraud or deception is found.
• If money laundering or illegal activity is suspected.
• If an account has had no activity for an extended period (12 months or more).
• At the member's own request or under our responsible gaming policy.

Any valid balance remaining at the time of account closure will be returned through the standard process, unless forfeiture has been ordered due to bonus abuse or fraud.

9 Privacy & Data Protection

Free Pick is fully committed to protecting your personal information. We never sell your data to third parties. However, information may be shared with regulatory authorities if required by law or for fraud investigation purposes.

• All data is secured with SSL encryption.
• Payment details are not stored on our servers — all transactions are processed directly through the payment gateway.
• For more details, visit our Privacy Policy Read.

10 Limitation of Liability

Free Pick strives to deliver its services at the highest standard; however, we will not be held liable in the following circumstances:

• A game interrupted mid-session due to loss of internet connection.
• Delays in deposits or withdrawals caused by third-party payment gateway issues.
• If account information is compromised due to the user's own negligence.
• Losses resulting from unexpected technical issues or server downtime.
• If a user makes decisions without reading the terms and conditions.

Under no circumstances will free pick's maximum liability for any loss exceed the total value of the transaction in question.

11 Right to Amend Terms

Free Pick reserves the right to amend, add to, or remove any part of these terms and conditions at any time. Members will be notified of any changes via email or platform notifications.

• Updated terms take effect from the date they are published.
• Continued use of the platform after any changes will be considered acceptance of the updated terms.
• If you do not agree to the updated terms, you may request to close your account.

12 Contact & Dispute Resolution

If you have any questions or complaints regarding these terms and conditions, please reach out to our support team. We are always committed to resolving issues fairly and promptly.

• To raise a complaint, please contact our support team via live chat or email first.
• Our support team will aim to respond within 72 hours.
• If the matter remains unresolved, you may escalate it to the relevant regulatory authority.